Front Desk/ Appointment Co-ordinator
RootCare Endodontics RootCare Endodontics McKinney, TX McKinney, TX Full-time Full-time $19 - $20 an hour $19 - $20 an hour 1 day ago 1 day ago 1 day ago Our new office in McKinney, TX is looking for a friendly, warm, knowledgeable front desk team member to support our growing practice as an Front Desk/Appointment Coordinator.
The person represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, reviews patient charts for any incomplete treatment, verifies charts have complete insurance information, estimates costs of treatment provided, contacts patients when pre-authorization is received and proceeds with scheduling.
Essential Duties:
Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.
Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.
e.
address, phone number, insurance information, etc.
).
Performed Insurance breakdowns and contacts patients when pre-authorization is received and proceeds with scheduling.
Communicates with patients regarding financial options.
Reconciles financial records by receiving and recording patient payments.
Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean.
Organizes magazines to keep current and neat.
Performs necessary duties associated with checking patients in and out.
Record treatment information in the patient's chart.
Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Presents the treatment plan and provides patient with related literature.
Monitors payments to ensure treatment financing is followed through appropriately.
Reviews patient charts for any incomplete treatment.
Verifies charts have complete insurance information.
Estimates costs of treatment provided.
Knowledge/Skills/Abilities:
Knowledge of English composition, grammar, spelling, and punctuation.
Bilingual Recommended Skilled in the use of standard office equipment including:
telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
McKinney, TX 75071:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The person represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, reviews patient charts for any incomplete treatment, verifies charts have complete insurance information, estimates costs of treatment provided, contacts patients when pre-authorization is received and proceeds with scheduling.
Essential Duties:
Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.
Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.
e.
address, phone number, insurance information, etc.
).
Performed Insurance breakdowns and contacts patients when pre-authorization is received and proceeds with scheduling.
Communicates with patients regarding financial options.
Reconciles financial records by receiving and recording patient payments.
Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean.
Organizes magazines to keep current and neat.
Performs necessary duties associated with checking patients in and out.
Record treatment information in the patient's chart.
Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Presents the treatment plan and provides patient with related literature.
Monitors payments to ensure treatment financing is followed through appropriately.
Reviews patient charts for any incomplete treatment.
Verifies charts have complete insurance information.
Estimates costs of treatment provided.
Knowledge/Skills/Abilities:
Knowledge of English composition, grammar, spelling, and punctuation.
Bilingual Recommended Skilled in the use of standard office equipment including:
telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
McKinney, TX 75071:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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